Contact information

Frequently Asked Questions

• How long does delivery usually take?
  Orders are generally processed within 1–3 business days, although some products may take longer, occasionally exceeding 13 days. Estimated shipping times vary by product and destination; Australia’s estimate is 5–12 business days. Please see our Shipping Policy for country-specific estimates or contact us before ordering. Tracking details are emailed once your order ships.
• Do you offer free worldwide shipping?
  Yes. Pawora Petz offers free worldwide shipping on all orders. Delivery times may vary depending on the product and destination.
• How can I track my order after it ships?
  Once your order has been shipped, you’ll receive a confirmation email with tracking information. Use the tracking link provided to follow your delivery.
• Can I return or exchange an item if needed?
  If you have an issue with your order, please contact us as soon as possible. Returns and exchanges are handled according to our store return policy and the condition of the item.
• What should I do if my item arrives damaged?
  Please contact us promptly and include your order number along with clear photos of the damaged item and packaging. We’ll review the issue and help arrange an appropriate solution.
• How can I contact Pawora Petz customer support?
  You can contact Pawora Petz through the Contact page on our website. Please include your order number if your message is about an existing order.