• Thank you for shopping with Paworapetz. We are committed to delivering your order as quickly and safely as possible.

    Order Processing

    • Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
    • Once your order has been shipped, you will receive a confirmation email with your tracking information.

    Shipping Times

    Estimated delivery times are:

    • Australia: 5–12 business days
    • New Zealand: 6–14 business days
    • United States: 6–12 business days
    • Canada: 7–15 business days
    • United Kingdom: 6–12 business days
    • Europe: 7–15 business days
    • Other International Destinations: 7–20 business days

    Delivery times are estimates only and may vary due to customs processing, weather conditions, public holidays, or courier delays.

    Shipping Costs

    Shipping costs are calculated at checkout. Any free shipping promotions will be clearly displayed on our website.

    Tracking

    All eligible orders include tracking. Once your order has been dispatched, you will receive an email with your tracking number.

    Multiple Shipments

    Some orders may arrive in separate packages if products are shipped from different warehouses or suppliers. This helps ensure faster delivery whenever possible.

    Customs, Duties & Taxes

    International customers may be responsible for customs duties, import taxes, or other fees charged by their local authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

    Incorrect Shipping Address

    Please ensure your shipping address is accurate before placing your order. Paworapetz is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

    Lost or Delayed Orders

    If your order has not arrived within the estimated delivery timeframe, please contact us at Paworapetz@gmail.com. We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

    Contact Us

    If you have any questions about shipping or your order, please contact us via our Contact Us page or email us at Paworapetz@gmail.com.

    Thank you for choosing Paworapetz. We appreciate your trust and look forward to serving you and your pets.